There is a change that is at least one order of magnitude in all of the key features, speed, capacity, latency, reliability. So what is important to know about that fifth generation is that unlike the previous ones, it's not an incremental improvement. As I was saying a minute ago, it started really in the '90s, where you had the second generation, the first digital generation of wireless technology, and then 3G, 4G, LTE and 5G. What is 5G?įrank: So 5G is the fifth generation of wireless technology. Tell us first Frank, since we want to accommodate all of our potential listeners out there. Now clearly, Verizon has an interesting vantage point there. So today, we really want to drill down on 5G and its impact on customer experience. What happened?ĭom: Michelle, let's get into the topic at hand. However, they followed it up pathetically by not making the World Cup. My friends in Italy, though pulled out the last one Frank, the last Euro Cup. Otherwise, we wouldn't have that conversation today.ĭom: Ah, France very much in the mix for the World Cup every year, the Euro Cup. #Visual paradigm use case diagram tutorial professional#The fun fact is when I was 16, I was drafted as a professional soccer player, but I didn't go in that direction. And since then, I've stuck to the industry working in Europe for Orange and Vodafone, if you know those names, and in North America for Rogers in Canada from BlackBerry, and I've been with Verizon for the last five years now. They were the first wireless startups and I joined one of them. And I came into wireless a bit by accident at the beginning of the '90s. But to give you a bit of background, I was trained as a scientist and engineer. You know, tell us a little bit about your role there, how you got into it, a little bit about your background, and hey, you know what, you're human being, give us one fun fact too, Frank, about yourself.įrank: So, I'm French, I'm not sure that qualifies as a fun fact. But before we get into that, we'd just love to know a little bit about you, Frank. And Verizon is obviously sitting in a good spot there. You know, we're going to talk a lot today about 5G and its impact on customer experience. Thanks for having me, Dom.ĭom: Yeah, it's great to have you. Frank, how you doing today?įrank Boulben: I'm doing great. He's the CRO of the Verizon Consumer Group. I pronounced his name like that because he told me to, but his wife calls him Frank. Dom, who have we got here on the podcast today?ĭom: All right. Welcome, Dom.ĭom Nicastro: Glad to be here. I'm Michelle Hawley, senior editor at CMSWire, and I'm joined by my co-host, Dom Nicastro. Michelle Hawley: Hello, everyone and welcome to another episode of CX Decoded. Note: This transcript is edited for length and clarity. We caught up with Boulben for our latest CX Decoded Podcast. Frank Boulben, the chief revenue officer of Verizon Consumer Group, has watched as each new wireless generation has come into being, and he caught up with CX Decoded to help us drill down how 5G might be used in consumer and B2B cases.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |